Terms and Conditions

  • Grass Roots Gas & Go
    Bottled Gas for Campers & Country Living

    Last updated: December 2025

  • Grass Roots Gas & Go is committed to protecting your privacy and handling your personal data responsibly and transparently.

    This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

    • Contact us

    • Place an order

    • Arrange delivery

    • Use our website or social media pages

  • Grass Roots Gas & Go operates from Grass Roots Campsite and supplies Flogas bottled gas to campsite guests, local residents, and businesses.

    For the purposes of data protection law, we are the data controller.

    Contact details:

    • Email: info@grassrootsgasgo.uk

  • What Information We Collect

    We may collect and process the following personal data:

    • Name

    • Address

    • Email address

    • Telephone number

    • Delivery details

    • Payment confirmation (we do not store full card details)

    • Communication records (emails, messages, phone notes)

  • How We Use Your Information

    We use your personal data to:

    • Process and fulfil orders

    • Arrange collections or deliveries

    • Communicate about your order or enquiries

    • Keep basic business records

    • Meet legal or regulatory obligations

    We only use your data where there is a lawful basis to do so.

  • Lawful Basis for Processing

    Under UK GDPR, we process your personal data based on:

    • Contract – to supply gas and related services

    • Legal obligation – for record keeping and compliance

    • Legitimate interests – running and improving our local business

    • Consent – where you have explicitly provided it

  • We take appropriate measures to protect your personal data, including:

    • Secure devices and passwords

    • Limited access to personal information

    • Secure email and record keeping systems

    We only keep personal data for as long as necessary for business, legal, or tax purposes.description

  • Your Rights

    You have the right to:

    • Access your personal data

    • Request correction of inaccurate data

    • Request deletion of your data where appropriate

    • Object to or restrict processing

    • Withdraw consent at any time (where consent applies)

    To exercise your rights, contact us using the details below.

  • If you have any questions about this Privacy Policy or how your data is handled, please contact:

    Grass Roots Gas & Go
    Email: info@grassrootsgasgo.uk
    Location: Grass Roots Campsite

Customer Supply Agreement

Grass Roots Gas & Go
Bottled Gas for Campers & Country Living

Last updated: December 2025

This Customer Supply Agreement (“Agreement”) sets out the terms under which Grass Roots Gas & Go supplies bottled gas to its customers.

By purchasing, collecting, or accepting delivery of gas from us, you agree to be bound by this Agreement.

1. Parties

Supplier:
Grass Roots Gas & Go, operating from Grass Roots Campsite

Customer:
The individual or business purchasing or receiving bottled gas from Grass Roots Gas & Go

2. Scope of Agreement

This Agreement applies to the sale, collection, and delivery of Flogas propane and butane cylinders in all sizes, supplied by Grass Roots Gas & Go.

All cylinders remain the property of Flogas and are supplied under Flogas cylinder use agreements.

3. Orders

  • Orders may be placed in person, by phone, message, or email.

  • All orders are subject to availability.

  • We reserve the right to refuse or cancel an order where supply is unavailable or safety requirements cannot be met.

4. Prices & Payment

  • Prices will be confirmed at the time of order or displayed at point of sale.

  • Prices may change without notice due to supplier price changes.

  • Payment is required at or before collection or delivery, unless otherwise agreed in writing.

  • Accepted payment methods include cash, card, and bank transfer.

5. Collection

Where gas is collected:

  • The customer is responsible for safe and legal transport of cylinders if collecting.

  • We reserve the right to refuse supply if transport arrangements are deemed unsafe.

6. Delivery

Where delivery is arranged:

  • Delivery charges will be confirmed at the time of booking.

  • Someone must be present to accept delivery unless otherwise agreed.

  • Failed deliveries may still incur a delivery charge.

  • Risk transfers to the customer once delivery has been completed.

7. Safety Responsibilities

The customer agrees to:

  • Store cylinders upright in a well ventilated area

  • Keep cylinders away from heat sources and ignition

  • Use appropriate regulators and approved equipment

  • Follow all manufacturer and safety guidance

Grass Roots Gas & Go accepts no responsibility for loss, damage, or injury caused by misuse, incorrect storage, or handling after supply.

8. Faulty or Damaged Cylinders

  • Cylinders must be checked at the time of collection or delivery.

  • Any faults or damage must be reported immediately.

  • Cylinders deemed faulty will be replaced in accordance with Flogas procedures.

9. Returns & Refunds

  • Due to the nature of bottled gas, cylinders are non refundable once supplied, unless faulty at the point of supply.

  • Cylinder deposits and refunds are governed by Flogas terms.

10. Liability

Grass Roots Gas & Go shall not be liable for:

  • Indirect or consequential losses

  • Loss arising from customer misuse or negligence

  • Delays or failures caused by supplier issues, weather, or events beyond our control

Nothing in this Agreement limits liability where it cannot legally be excluded.

11. Termination

We reserve the right to terminate supply immediately where:

  • Payment terms are breached

  • Safety concerns arise

  • The customer behaves abusively or unreasonably

  • This Agreement is breached

Outstanding balances remain payable upon termination.

12. Privacy

Customer information is handled in accordance with our Privacy Policy, available on our website.

13. Governing Law

This Agreement is governed by English law, and the courts of England and Wales shall have exclusive jurisdiction.

14. Acceptance

By purchasing, collecting, or accepting delivery of bottled gas from Grass Roots Gas & Go, the customer confirms acceptance of this Agreement.